1. How do you ship my order?
I will always send you order by tracked delivery services. A signature will always be required on delivery and for this reason, I can’t ship to PO boxes.
2. How much is the cost of shipping?
For Ireland and UK I charge a standard flat rate of 15 euro per order. Additional insurance can be purchased. International delivery (e.g. UK, Europe, USA, Asia, Australia etc.) is also available – please contact me for an accurate estimation of the costs as charges are based on weight and destination. Express Mail International is available for an additional fee. Express mail has a transit time of 3-5 business days (does not include customs times). Save the Date.ie will not be held responsible for delivery delays beyond our control, loss or damaged goods once they have been dispatched.
3. Can I track my order after it has been shipped?
Yes, of course. After I ship the order, I will e-mail you a tracking number, which you may follow on the courier’s website.
4. How to you handle cancellations?
If you wish to cancel your order, I cannot refund any money once the work had commenced.
5. What happens if we have made a mistake and only noticed after all the digital proofs have been approved?
Save The Date.ie is not responsible for any mistakes made by the customer/s and approved during the proofing stage. It is customer’s responsibility to make sure there are no spelling mistakes or incorrect details (for example: dates, time, venue location, postal codes etc.). Once the digital proofs are approved, we will begin the production. Should you wish to make changes to the already approved proofs, please get in touch with me and I will inform you if extra charges will be applicable for re-printing of your order. Please note that I do not offer refunds or exchanges, once I begin the customisation process of your stationery and we begin the production. Also, if you change your mind regarding the colour theme / design / font styles after the digital proofs are approved and production begins, extra charges will apply for making your order.
6. What happens if we’ve made a mistake? Can we return our stationery?
Once you have provided me with your final approval of the digital proofs for your wedding stationery, we cannot accept returns. It is up to you to make sure that the wording on the order is exactly as you would like it to appear on your invitations or stationery. It is also your responsibility to make sure that you are happy with the layout, as well as with the wording etc. I cannot be held responsible for any spelling mistakes, wrong dates or locations etc. However, you can re-order your stationery with the corrected mistakes and I will be happy to accommodate your new request.
7. What happens if you have made a mistake? Can we return our stationery or get a refund?
In the very unlikely event that I will make a mistake on the wording of your stationery or if the layout is different from the one approved by you during the proofing process, I will ask you to return the goods to me and, on receipt of those, I will issue a full refund and also the cost of the delivery. If you wish, I can also replace the goods with the correct ones, at no extra cost to you. Please note that I will only offer a full refund if the order is faulty in its entirety. If only parts of the order are faulty (mistakes on the information cards for example) I will only replace those or offer a refund on the cost of these goods only.
8. What happens if I have ordered my stationery from you but I didn’t get it in time for my event?
Save the Date.ie will not be held responsible for delivery delays beyond my control, loss or damaged goods, once they have been dispatched. I advise you to order your stationery in good time, to avoid any last-minute panic. Please take into consideration the fact that sometimes goods can get stuck in customs.
9. What happens if I have accidentally given you a wrong delivery address?
Please inform me immediately and I will do my best to help you trace your package. However, additional charges might incur and you might need to pay these to the couriers services.
10. What happens if I received the order but is damaged?
Save the Date.ie will not accept the responsibility for items damaged in transit. You must inform me immediately of the issues and please send me pictures of the damaged goods as well.