top tel twitter twitter pinit
 

 

Frequently Asked Questions

1. When should I start thinking about ordering our wedding stationery?
Usually, save the dates are sent out a year before the wedding date, especially if the wedding is abroad. Invitations are sent out three months before the wedding date. Be sure to request that your guests have their replies back to you by at least one month prior to your wedding.

Mass booklets / Ceremony booklets, and any other on-the-day stationery (Menus, Reception Signs, Table cards numbers/names etc.), can be ordered 3-4 weeks before your wedding day.

Table plans / Seating plans, Place names cards and Escort cards have a shorter turn-around time, style depending.


2. Do you send samples?
Yes, of course! Please purchase a sample by selecting the “Oder a sample” button, which you will find on each invitation design’s page.


3. Can we see your collections?
We are base on the West coast of Ireland, in the wonderful city of Galway. To view our work in person, please contact our studio to book an appointment and I will be delighted to meet you and show you our extensive designs collection.


4. Do you personalise samples?
Our samples are not personalised. These are printed with a generic wording. However, if you have a specific colour theme in mind for your invitations and if you wish to see a particular colour card, let us know in the notes section, and we will be happy to send you a swatch (we can send a maximum of 3 card swatches per customer)


5. How long does it take to receive my sample(s)?
We will send you sample within 3 working days and depending on your location, a sample might take up to a week to reach you. If you don’t receive your sample within 2 weeks, please let us know.


6. What type of paper do you use?
We use a wide-range of papers, shimmer or matte. Depending on the make of the paper, the weight will vary between 300gsm to 350gsm. We also offer duplexed cards for extra thickness of 600gsm or 900gsm. Additional charges will apply.


7. Can I customise my invitation / stationery?
Yes, absolutely. If you have a specific colour theme in mind, let us know and will happily advise you of available options.


8. If I like the sample, what do I need to do next? How can I order my invitations from you?
Simply get in touch with us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us and let us know which invitation you would like to order and how many you will need. We will provide you with the cost of your order and delivery charges. An invoice will also be sent to you. If you have any questions for us, we will be happy to assist you.

We will ask you to pay a 50% deposit. The payment can be made by Credit Card / Debit Card or Bank Transfer (EFT).
Balance needs to be paid before we begin production of your wedding invitations / stationery.


9. How many invitations should I order?
The general rule is one invitation per household, couple or individual, plus an extra 10-15%. The extras allow for keepsakes and any last minute additions, as reprints can be very expensive.


10. How long does it take to receive my order?
Once you place an order with us, we will let you know the approximate delivery date. As a general idea, it will take 2 weeks for a standard order to be made, 3-4 weeks for foiled or hot-foiled printed orders and 4 to 6 weeks for the rest of the orders (laser cut, pocket folds, letterpress.) Silk folios or silk boxes will take longer to be made so please allow up to 10 weeks. 

  

11. Can I change the font style from the sample?
Yes, that’s possible. We have a list of fonts available from which you can choose the preferred one. You will receive a file with sample fonts, after you place an order with us, so you can pick the one that you like most. Alternatively, if you have a preferred script / font in mind, let us know.

12. Can I change the wording?
Of course you can. Please send us your preferred style / wording for the invitations when placing the order. You can also request to see sample wording, which we will gladly send to you together with sample wording for reply cards.

13. Can you personalise the invitations for us (i.e. print the names of our guests?)
Yes, we offer this service as well, for an extra charge. This service is offered only for digital printing, white ink printing and digital foil. Please note that this is an additional service and it will be charged accordingly. We recommend to get in touch with us for a tailored quotation, should you wish to avail of this service.

13. Do you print invitations in any other languages, apart from English?
Yes, we do. Simply provide us with the wording you would like to be printed on your wedding stationery and we will look after the rest. Please note that we do not accept responsibility for any spelling or grammatical errors made in the original text supplied.

At Save the Date.ie we can also design the invitations in two (or more) languages. This service is complementary for our customers. When sending us the order, simply include your wording indicating where the line breaks should be. We will look after the layout! Before printing, you will be asked to proofread the digital copy of the invitations so no worries! Nothing gets lost in the translation.

14. Can you stamp and mail our invitations for us?
Yes, we can for an additional fee, which is based on the number of invitations that we need to mail for you and complexity of work. Please get in touch with us a for tailored quotation.

15.  Do you offer a bespoke service for wedding stationery?
Yes, we do indeed. We would be delighted to create something really unique for your wedding invitations and stationery. We offer bespoke laser cut service, letter press, hot-foil stamping services etc.

16. How far in advance should I contact you about bespoke work?
We can only take on a small number of bespoke orders at a time, so please contact us with your request as soon as possible.

17. Are envelopes included in the price?
Yes. All envelopes for any stationery that requires them, are included in the price.

18. Can we choose the colour of our envelopes?
Yes, you can but please keep in mind that an extra charge might occur for this service. We would advise you to get in touch with us beforehand, so we can let you know if there will be any additional charges.

19. Can I order extra envelopes?
Yes, of course. Please let us know at the time of ordering

20. Can you address our envelopes?
Yes, we can professionally print the names and addresses of your guests on the outer envelopes. We offer standard digital print, white ink or digital foil. This is an additional service and it will be charged accordingly. Please get in touch with us to get a quotation, should you wish to avail of this service.

  

21. What happens after I decide on the design, wording and fonts of my wedding stationery?
Once you have decided on all of the above, a member of our team will get in touch with you within 5 working days with the 1st set of digital proofs. We will send you 3 rounds of proofs free of charge. Additional rounds will be charged at 20 euro each. If Save the Date.ie makes mistakes in the proofs, there will be no additional charges to the customer.


22. What do I need to do after I receive the proofs?
We will ask you to check these very carefully, making sure all the details are correct. Things you need to check and double-check:

- day / dates, locations and times

- Check that all spellings and names are correct

- Let us know if you wish to have a line or a blank space left on the invitation, so you can handwrite the names of your guests. Alternatively, we can print the names of your guests on the invitations for an additional fee of 0.35 euro / invitation.

- We can also personalise the envelopes. We print directly on the paper of the envelopes, and not on labels, so the finish will be very elegant and beautiful. 

- Make sure that all the rsvp details are included and that these are correct. For example, if you have ordered reply cards, did you include your address where your guests can send their replies back? Or, if you didn’t order rsvp cards, did you include an e-mail address and / or telephone no. so guests can reply?

- Check the grammar and punctuation

- Don’t forget to always ask someone else to proof read your invitations as well. 

Once you are 100% happy with everything, we will ask you to send us an e-mail and confirm your approval to have your wedding invitations or stationery printed by us, as per final set of proofs.


23. What happens after I approve all the digital proofs?
Once all the proofs are approved by you, we will schedule the production of your wedding invitations and/or stationery. At this stage, no further changes can be made to the wording or layout of the stationery and everything will be printed / made as per last approved set or digital proofs.

The balance on the order needs to be paid as well (if you have paid a deposit or if you have added in any additional items and services). Please note that an order can’t be finalised, unless the full payment is made.


24. Will my stationery arrive assembled?
We will always send the invitations and / or information / accommodation cards wrapped separately to the envelopes. For the designs that feature a wrap band, we will wrap the band around the cards, unless you instruct us to do otherwise. Same applies for the invitations that have ribbons tied around. We will always tie them for you, unless you instruct us otherwise.


25. Do you take rush orders?
We can take a limited numbers of rush-orders per month and an additional fee will be applicable as well. Please get in touch with us before placing an order, so we can advise you if we can accommodate your rush order.


26. Do you have a minimum order?
Yes, we do. Our minimum order is 30 invitations.


27. Can you supply any other stationery to match the design of our invitations?
Yes, we offer all matching stationery items such as: evening invites, ceremony/ mass booklets, order of service /program, menus, table plans, on-the-day signs (welcome sign, unplugged wedding sign etc.), place name cards / escort cards, table cards names / numbers, personalised coasters, napkins, bottles labels and so much more!


28. Do you sell .pdf files of the design of our invitation / stationery?
Regretfully, we don’t offer this service at the moment.

 

Shipping & Returns

 1. How do you ship my order?
We will always send you order by tracked delivery services. A signature will always be required on delivery and for this reason, we can’t ship to PO boxes. 

2. How much is the cost of shipping?
For Ireland and UK we charge a standard flat rate of 15 euro per order. Additional insurance can be purchased.

International delivery (e.g. UK, Europe, USA, Asia, Australia etc.) is also available - please contact us for an accurate estimation of the costs as charges are based on weight and destination. Express Mail International is available for an additional fee. Express mail has a transit time of 3-5 business days (does not include customs times).

Save the Date.ie will not be held responsible for delivery delays beyond our control, loss or damaged goods once they have been dispatched.

3.  Can I track my order after it has been shipped?
Yes, of course. After we ship the order, we will e-mail you a tracking number, which you may follow on the courier’s website.

4. How to you handle cancellations?
If you wish to cancel your order, we cannot refund any money once the work had commenced.

5. What happens if we have made a mistake and only noticed after all the digital proofs have been approved?
Save The Date.ie is not responsible for any mistakes made by the customer/s and approved during the proofing stage. It is customer’s responsibility to make sure there are no spelling mistakes or incorrect details (for example: dates, time, venue location, postal codes etc.). Once the digital proofs are approved, we will begin the production. Should you wish to make changes to the already approved proofs, please get in touch with us and we will inform you if extra charges will be applicable for re-printing of your order.

Please note that we do not offer refunds or exchanges, once we begin the customisation process of your stationery and we begin the production.

Also, if you change your mind regarding the colour theme / design / font styles after the digital proofs are approved and production begins, extra charges will apply for making your order. 

6. What happens if we’ve made a mistake? Can we return our stationery?
Once you have provided us with your final approval of the digital proofs for your wedding stationery, we cannot accept returns. It is up to you to make sure that the wording on the order is exactly as you would like it to appear on your invitations or stationery. It is also your responsibility to make sure that your are happy with the layout, as well as with the wording etc. We cannot be held responsible for any spelling mistakes, wrong dates or locations etc.

However, you can re-order your stationery with the corrected mistakes and we will be happy to accommodate your new request. 

7. What happens if you have made a mistake? Can we return our stationery or get a refund?
In the very unlikely event that we will make a mistake on the wording of your stationery or if the layout is different from the one approved by you during the proofing process, we will ask you to return the goods to us and, on receipt of those, we will issue a full refund and also the cost of the delivery. If you wish, we can also replace the goods with the correct ones, at no extra cost to you.

Please note that we will only offer a full refund if the order is faulty in its entirety. If only parts of the order are faulty (mistakes on the information cards for example) we will only replace those or offer a refund on the cost of these goods only.

8. What happens if I have ordered my stationery from you but I didn’t get it in time for my event, because the goods have been stuck in customs or lost by the delivery services?
Save the Date.ie will not be held responsible for delivery delays beyond our control, loss or damaged goods, once they have been dispatched. We advise you to order your stationery in good time, to avoid any last-minute panic.

9. What happens if I have accidentally given you a wrong delivery address?
Please inform us immediately and we will do our best to help you trace your package. However, additional charges might incur and you might need to pay these to the couriers services.

10. What happens if I received the order but is damaged?
Save the Date.ie will not accept the responsibility for items damaged in transit. You must inform us immediately of the issues and please send us pictures of the damaged goods as well.

 

 

howtoorder

 

network     Stationery-Designer-of-the-Year Irish Tatler   finalist-stationery-217x300  One Fab Day Online Wedding Magazine IPA 2016 Winner    
       4Color Small High Resolution